# Patola House FAQ

Last updated: June 16, 2024

 

General Questions:-

 

Q1: What is Patola House?

**A:** Patola House is a renowned retailer specializing in high-quality Patola sarees, traditional textiles, and other handcrafted items.

 

Q2: Where are you located?

**A:** We are located in Jetpur, Gujarat, India. Our full address is Jinal Cotton Industries, Opp. Bhadhar River, Hansraj Nagar, Jetpur, Gujarat - 360370, India.

 

Q3: How can I contact customer service?

**A:** You can reach our customer service by phone at +91 83476 68808 or by email at contact@patolahouse.com.

 

 Ordering and Payment:-

 

Q1: What payment methods do you accept?

**A:** We accept all major credit cards, debit cards, and online payment methods such as PayPal, Google Pay, and more.

 

 Q2: Can I change or cancel my order?

**A:** Orders can be changed or canceled within 24 hours of placing them. Please contact our customer service team immediately if you need to make any changes.

 

 Returns and Exchanges:-

 

### Q1: What is your return policy?

**A:** For Indian citizens, returns must be postmarked within four (4) days of the purchase date. For foreign citizens, returns must be postmarked within twenty (20) to thirty (30) days of the purchase date. All items must be in new and unused condition, with all original tags and labels attached.

 

 Q2: What if my item is defective or damaged?

**A:** For defective or damaged products, please contact us at contact@patolahouse.com or call +91 83476 68808 to arrange a refund or exchange.

 

If you have any additional questions, please don't hesitate to contact us at contact@patolahouse.com or call +91 83476 68808.